Loan portfolio is the most important and largest asset of any MFIs as it generates income through service charges and interest & fees. The motivation for a client’s prompt repayment is the expectation to get a bigger loan with advancing cycles. Any outbreak of loan delinquency can quickly spin off control and cause havoc for the MFI. The course will expose participants to taking proactive steps to safeguard against delinquency.
This Course is suitable for Account Officers, Operations Supervisors/ Managers, and Branch Managers of MFIs.
DELINQUENCY MEASUREMENT & CONTROL
Causes and Cost/Impact of delinquencies;
Measuring & controlling delinquency
Responding to a delinquency crisis
Delinquency preventive techniques and management processes.
Loan administration strategies to reduce delinquency rate in MFPs
Frequencies of Portfolio Analysis
Monitoring Progress (Quality and Quantity)
Informed Decision Making
Using new skills and knowledge
SUCCESSFUL PORTFOLIO, MARKETING AND CUSTOMER SERVICE MANAGEMENT
Methods of risk management
Negative effects of delinquency on the financing portfolio and facility
MFI’s policies and internal procedure in delinquency
Control and restrictions in the disbursement of funding in case of delinquency