Branch Managers play the most important roles at the field level of any MFI. While the Branch managers are responsible for day-to-day directing all operational aspects including disbursement and recovery; they are also responsible for documentation and record keeping of loans, customer service, human resources, administration and compliance of rules, regulations and guidelines of MRA, PKSF.
It the sole responsibility of a Branch Manager to operate his/her Branch in accordance with the MFI’s objectives including carrying out of all of the functions of a branch office and location, such as overseeing the approval of loans and lines of credit, marketing, building a rapport with the community to attract business and assisting with customer relations.
This session is specially designed to provide a clear understanding and overview of the Branch managers’ Roles, responsibilities and duties to the course participants. During this course participants will:
Management and officers of micro-finance institutions, finance managers and credit officers.
Branch Manager Responsibilities and Duties in terms of: