Field Officers play very important roles at the field level of any MFI.
The FOs are responsible for all day-to-day field all operational aspects including loan appraisal and recovery; they are also responsible for documentation and record keeping of loans, customer service and compliance of rules, regulations and guidelines of MRA, PKSF. In addition FOs are responsible for building a rapport with the community to attract business and assisting with customer relations.
This session is specially designed to provide a clear understanding and overview of the Field Officers’ Roles, responsibilities and duties to the course participants.
Field Officers and Management of micro-finance institutions, finance managers and credit officers.
Area prefeasibility and survey activities.
Mobilization and Group meetings
Supervise groups and borrowers and monitor the daily activities.
Verify, Review and propose/endorse loans for approval, restructuring, paralegal and legal action.
Prepare documents and files of approved loans. Ensure their safekeeping.
Microfinance program’s deposit and loan targets prescribed by the Branch Manager and/or senior management of MFI.
Ensure depositing of all cash after daily/monthly collections to the branch for safe-keeping and documentation.
Conduct client re-briefing during loan release.
Ensure 100% on-time collection of loan amortizations.
Develop a working culture of compliance with rules, regulations and guidelines and “zero tolerance on missed loan payments.”
Submission of monthly accomplishment reports (actual performance versus targets) to the Branch Manager.
Attend all training activities conducted by the MFI.
Perform other tasks as may be prescribed by the Branch Manager or higher authorities.